Certified Medical Assistant Practice Exam

Which of the following should be placed on the top when sorting incoming mail?

1. A letter marked "Confidential"

2. A letter marked "Urgent"

3. A letter marked "Personal"

4. A letter marked "Important"

The correct answer is: A letter marked "Personal"

When sorting incoming mail, the top priority should be to address any personal correspondence first. "Confidential" and "Urgent" letters may be important, but they may not require immediate attention and can be addressed after the personal letters. "Important" letters may also be significant, but they may not be as urgent as a personal letter from a loved one or friend. Therefore, the best option is to sort the mail based on personal correspondence first, followed by any other important letters.