Certified Medical Assistant Practice Exam

Which of the following is NOT a way to help in the collection process of accounts receivable?

1. Set up payment plans for patients

2. Send payment reminders

3. Allowing 3 months to pass before billing the patient

4. Offer discounts for early payments

The correct answer is: Allowing 3 months to pass before billing the patient

The option indicating allowing three months to pass before billing the patient is not an effective way to aid in the collection process of accounts receivable. Timely billing is crucial in ensuring that patients are reminded of their obligations while the treatment or service is still fresh in their minds. Delaying the billing process can lead to a lack of urgency in securing payment, making it less likely that the outstanding amount will be collected in a timely manner. In contrast, setting up payment plans for patients, sending payment reminders, and offering discounts for early payments all actively engage patients in managing their accounts and encourage prompt payment. These strategies help maintain cash flow and improve the overall efficiency of the billing process. Timely reminders and manageable payment options demonstrate the provider's willingness to work with the patient while fostering a positive relationship, ultimately enhancing the rate of collections.